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FULL VERSION - Leadership Talk “Head, Shoulders, Knees and Toes”
Sam's Club Managers and Leaders (Midwest) Zoom Meeting 8/19/20
SUMMARY VERSION - Phillip Kelley Teaches Executive Summary of the Leadership Talk “Head, Shoulders, Knees and Toes”
Hi there Sam’s Club Managers and Assistant Managers!
2020 will go down as one of the craziest years in modern history! You guys have worked (and are working) tirelessly to keep up with the demand. Your dedication to quality and service is second to none.
As each of you know, Shane Dickerson’s passion for leadership development is at the core of his leaderships style. We were talking the other day about this crazy season and brainstormed how we might add value to each Club…These fun, short, leadership development videos are the result. He mentioned that one of the main CHALLENGES / OPPORTUNITIES facing each manager / assistant manager was how you were forced to PIVOT immediately to handle this pandemic.
I thought that sounded like a great teaching plan - PIVOT.
Purpose - When we know our WHY, we’ll know our WAY
Innovation - Sometimes the greatest interruptions create an introduction for innovation.
Values - Times of crisis don’t produce values, they reveal them.
Opportunities - What if our obstacles were really opportunities in disguise?
Trust - Lack of trust = more $$ and longer time. With trust = less $$ and faster.
I hope these serve as a blessing to you and your team,
Phillip Kelley